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dreamy
08-19-2008, 03:47 PM
I have made a purchase over the internet but they billed me 3 times instead of one. I called them and they said they need the credit card company fax number to fax them a letter to reverse the two charges. The credit card company told me the vendor has to reverse the charges. What should I do? I am so confused?

heyjude
08-22-2008, 02:44 PM
The credit card company is right. The vendor has to reverse the charges. Maybe the charges will automatically fall out. Call them in 2 days to check the status of your order and if they didn't refund the funds, tell them you will dispute the charges.

Canadian
08-22-2008, 06:30 PM
Contact the vendor and ask them for a refund. If they refuse, or if they are slow to do the refund, then contact your credit card company and do a chargeback.

trent
08-22-2008, 07:01 PM
If the seller doesn't want to refund, then tell them that you'll be forced to do a chargeback and this will quickly change their tune ;).

Steven
08-25-2008, 04:29 PM
What happened? Did the seller refund the 2 additional charges?

dreamy
12-05-2008, 03:12 PM
What happened? Did the seller refund the 2 additional charges?

Yes they did. It turned out that their system automatically refunded it because the billing was for the same amount 3 consecutive times...

Jason
12-08-2008, 04:12 PM
It's good to hear that they refunded, the duplicated charges.

bullish
12-09-2008, 02:06 PM
I've had similar problem with my Visa credit card, and all it took was a quick call to TD Bank (they issued my Visa) and they cancelled the double billing.