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  #1  
Old 08-19-2008, 03:47 PM
dreamy dreamy is offline
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Default credit card billing error
I have made a purchase over the internet but they billed me 3 times instead of one. I called them and they said they need the credit card company fax number to fax them a letter to reverse the two charges. The credit card company told me the vendor has to reverse the charges. What should I do? I am so confused?
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  #2  
Old 08-22-2008, 02:44 PM
heyjude heyjude is offline
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The credit card company is right. The vendor has to reverse the charges. Maybe the charges will automatically fall out. Call them in 2 days to check the status of your order and if they didn't refund the funds, tell them you will dispute the charges.
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  #3  
Old 08-22-2008, 06:30 PM
Canadian Canadian is offline
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Contact the vendor and ask them for a refund. If they refuse, or if they are slow to do the refund, then contact your credit card company and do a chargeback.
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  #4  
Old 08-22-2008, 07:01 PM
trent trent is offline
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If the seller doesn't want to refund, then tell them that you'll be forced to do a chargeback and this will quickly change their tune .
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  #5  
Old 08-25-2008, 04:29 PM
Steven Steven is offline
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What happened? Did the seller refund the 2 additional charges?
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  #6  
Old 12-05-2008, 03:12 PM
dreamy dreamy is offline
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Quote:
Originally Posted by Steven View Post
What happened? Did the seller refund the 2 additional charges?
Yes they did. It turned out that their system automatically refunded it because the billing was for the same amount 3 consecutive times...
Last edited by dreamy; 12-05-2008 at 03:15 PM.
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  #7  
Old 12-08-2008, 04:12 PM
Jason Jason is offline
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It's good to hear that they refunded, the duplicated charges.
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  #8  
Old 12-09-2008, 02:06 PM
bullish bullish is offline
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I've had similar problem with my Visa credit card, and all it took was a quick call to TD Bank (they issued my Visa) and they cancelled the double billing.
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