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Old 11-23-2009, 07:27 PM
Bourouba Bourouba is offline
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Join Date: Nov 2009
Posts: 2
Default Additonal fee of $.75 or $.90 if orders from the USA?

Here is an issue we have regularly with credit card transactions.

We are a business located in Canada and we sell our goods through our website all around the world to more than 100 countries. All our prices are stated in US dollars and processed as US dollars to be deposited in a US $ account.

40% of our clients are from the USA. They purchase our products online and pay the amount on the invoice. For most people that same amount appears on their statement. All is well. However once in a while the bank that issued their credit card adds an extra fee of $.75 or $.90 as they see on their statement with the name of our company besides that charge and thus making it appear as if we are the one charging for it. But we are not and unless the client tells us about it we cannot know it happens since it does not appear on our statement. We have nothing to do with this.

That by itself is a problem since for bookkeeping or by principle the client asks us to send them a receipt for that extra charge and they also want an explanation. We cannot send a receipt since we did not receive it. We do explain this as well as we can but when they call their bank, half the time they are being told we actually charged this amount! Essentially it makes us look dishonest.

I would like to understand this and at least offer a proper explanation to our client. Can anyone offer some insight?
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